RETURNS & REFUNDS
Find out how you can return an item, how long the refund process takes, how to exchange your order, and much more.
For questions please contact our Customer Care team: firstname.lastname@example.org
Note that products sealed for hygienic purposes, which are opened, are not eligible for returns. All of our products come with an identification tag with a disposable seal. Please try your item on before removing the tag and seal, since we do not accept returns once the disposable seal has been removed, broken or damaged in any way. Personalized items might not be returned.
Fill out the ‘return form’ enclosed with your package and include it in the original box with the unused items for refund. Items returned should be placed in the original order box received, in perfect condition, only worn for fitting purposes. All items must be returned in their original packaging, with seals intact, security tags and labels attached, and including instruction booklets and receipts.
The Return Label received should be attached on your parcel, outside the box before depositing it at a post office.
NOTE: Boutallion does not charge any return shipping costs for purchases above €2000. Shipping costs for returns will only be charged when the initial purchase is below €2000.
Boutallion does not accept any liability for loss or damages.
Refunds will be made to the original purchases. For questions please contact our Customer Care team, email@example.com.
Your refund will be credited to the same payment method used to make the original purchase on Boutallion.com. Refund processing times depend on the credit or debit card company’s policies. Be aware that the refund date for the credit will coincide with the date of the original payment. If you paid by PayPal (where available), refunds will be credited to your PayPal account. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.
(Please note due to COVID-19 - delivery may take longer than expected).